Delivery Information
We have partnered with Royal Mail to offer a variety of delivery options to suit your needs. Royal Mail is the UK’s most recognised postal service provider. On the day of delivery, Royal Mail may send you a delivery window, usually spanning four hours, in the morning. All our medicines are delivered discreetly using plain brown packaging.
Please note that Royal Mail does not operate on Sundays or public holidays. This will be reflected in the estimated delivery times provided during checkout and should be considered when placing an order.
If you are away during the delivery attempt, the Royal Mail courier will leave a notification card. This card includes information on where to collect your parcel or how to schedule another delivery attempt. You have the option to arrange for redelivery as soon as the following business day through the provided link on the card or via your parcel tracking link.
We Offer The Following Services:
Free Delivery
- On all orders over £40
- 2-3 working days
Tracked 48
- £3.40
- 2-3 working days
Tracked 24
- £3.90
- 1-2 working days
Special Delivery
- £8.90
- Guaranteed by 1pm (Mon-Sat)
Refund and Return Policy for Medicines
We value your health and safety and strive to provide you with the best quality medicines. However, due to legal and health regulations, we are unable to accept any returns or exchanges of medicines once they have left our premises. This is because we cannot guarantee the safety and efficacy of returned medicines, and they cannot be reused for other customers. If you have any unwanted or unused medicines, please do not dispose of them in the bin or flush them down the toilet. Instead, please bring them to any local pharmacy for safe and environmentally friendly disposal.
If you have placed an order for medicines to be delivered by post, you can cancel your order at any time before your medicine is dispatched. To do so, please contact our customer service team by phone or email and provide your order number and details. We will process your cancellation request and issue a full refund to your original payment method within 14 days. Please note that we cannot cancel or refund your order once your medicine has been shipped. It is your responsibility to ensure someone is at the address when the medicine is delivered, and we are unable to provide any refunds for missed deliveries. If you have any questions or concerns about your order, please do not hesitate to contact us. We are here to help you.
If you have been provided with the wrong prescription-only medicines or if the packaging is damaged or appears to have been tampered with, please let us know immediately and do not use them. We will advise you on the appropriate disposal and re-ordering. If you have paid for your medicines, you will be refunded any amounts due if the prescription-only medicines are incorrect, damaged, or faulty. You are not otherwise entitled to cancel an order for a prescription-only medicine and receive a refund if you simply change your mind.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us.
